FAQs
How to move your Gateway to another network or location
Moving your Gateway to another physical location or changing its Wi-Fi network is easy. Please reconfigure your Gateway to change the Wi-Fi network. Open the LEXI app and click on the down arrow next to your Location name. Click on the right arrow ...
How to integrate LEXI Gateway with Google Home
To control LEXI Devices using your Google Home assistant, you need to add LEXI skill to your Google Home app. Open the Google Home app on your mobile phone and click on the Settings Menu. Click on the “Works with Google” option under “Services” ...
How to integrate LEXI Gateway with Amazon Alexa
To control LEXI Devices using your Amazon Alexa voice assistant, you need to add LEXI skill to your Amazon Alexa. Open the Alexa app on your mobile phone and click on "More" option. Click on "Skills & Games" option and search for the skill “LEXI ...
Camera LED light is off and app not streaming video
This could be due to the Privacy Mode of your camera switched on. To disable the Privacy Mode, please follow the steps below: Open your LEXI app and navigate to Devices - Cameras. You will see all the Smart Cameras which you have added to your LEXI ...
How to reboot a Gateway
Rebooting a Gateway using the pin hole button is easy The reboot pin hole button is located on the top side of the Gateway. You need to slide the top cover (cap) of the Gateway and then insert a pin into the pin hole. This will reboot your Gateway.
What is a Client Manager account - LEXI Cloud
LEXI follows a multi-tenant architecture, which means our Enterprise customers can in turn have their own (enterprise) customers. Our cloud instances are completely white-labelled for our enterprise customers. Client Manager: The primary use case for ...
What is a Client Admin account - LEXI Cloud
LEXI follows a multi-tenant architecture, which means our Enterprise customers can in turn have their own (enterprise) customers. Our cloud instances are completely white-labelled for our enterprise customers. Client Admin: The primary use case for ...
What is an Client Super Admin (CSA) account - LEXI Cloud
LEXI follows a multi-tenant architecture, which means our Enterprise customers can in turn have their own (enterprise) customers. Our cloud instances are completely white-labelled for our enterprise customers. CSA (Client Super Admin): The primary ...
What is an Enterprise Super Admin (ESA) account - LEXI Cloud
LEXI follows a multi-tenant architecture, which means our Enterprise customers can in turn have their own (enterprise) customers. Our cloud instances are completely white-labelled for our enterprise customers. When an Enterprise customer (who wants ...
How to troubleshoot Smart Camera
Smart Camera is not responding to app commands. This could be due to wireless connectivity failure between the Smart Camera and your app. Please try to reset the Smart Camera and add it again to your app. If the Smart Camera still does not respond, ...
How to troubleshoot Smart Air Purifier
Smart Air Purifier is not responding to app commands. This could be due to wireless connectivity failure between the Smart Air Purifier and your app. Please try to reset the Smart Air Purifier and add it again to your app. If the Smart Air Purifier ...
How to reset Smart Air Purifier
You can easily reset your Smart Air Purifier to bring it to factory default state. Click the power button a few times till all LED lights are off on the Smart Air Purifier. Now press the power button for 25 seconds till the LED light next to the Low ...
How to troubleshoot CO Sensor
CO Sensor is not responding to app commands. This could be due to wireless connectivity failure between the CO Sensor and your app. Please try to reset the CO Sensor and add it again to your app. If the CO Sensor still does not respond, please ...
How to troubleshoot Smoke Sensor
Smoke Sensor is not responding to app commands. This could be due to wireless connectivity failure between the Smoke Sensor and your app. Please try to reset the Smoke Sensor and add it again to your app. If the Smoke Sensor still does not respond, ...
How to troubleshoot Smart Air Quality Monitor
Smart Air Quality Monitor (AQM) is not responding to app commands. This could be due to wireless connectivity failure between the Smart Air Quality Monitor and your app. Please try to reset the Smart Air Quality Monitor and add it again to your app. ...
How to troubleshoot Smart Water Leak Sensor
Smart Water Leak Sensor is not responding to app commands. This could be due to wireless connectivity failure between the Smart Water Leak Sensor and your app. Please try to reset the Smart Water Leak Sensor and add it again to your app. If the Smart ...
How to troubleshoot Door/Window Sensor
Smart Door | Window Sensor is not responding to app commands. This could be due to wireless connectivity failure between the Smart Door | Window Sensor and your app. Please try to reset the Smart Door | Window Sensor and add it again to your app. If ...
LEXI Cloud - User Hierarchy
LEXI follows a multi-tenant architecture, which means our Enterprise customers can in turn have their own (enterprise) customers. Our cloud instances are completely white-labelled for our enterprise customers. When an Enterprise customer (who wants ...
Device connected to Gateway does not respond
This could be due to device firmware issue or Gateway connectivity issue. Make sure that the device firmware is updated. Navigate to device settings and update the firmware. If the device is updated and issue persists, open the LEXI app and click on ...
All LED lights are off on the Gateway
Gateway does not respond and LED light are not on Please check the power source to make sure it is switched on. Unplug the DC adapter from the power source and remove the DC connector from your Gateway. Plug in the DC adapter into the switch and ...
Gateway flashing Red light
This indicates wireless connectivity failure between the Gateway and your WiFi router. Please reconfigure your Gateway to regain connectivity. Open the LEXI app and click on the down arrow next to your Location name. Click on the right arrow besides ...