What is an Enterprise Super Admin (ESA) account - LEXI Cloud

What is an Enterprise Super Admin (ESA) account - LEXI Cloud

LEXI follows a multi-tenant architecture, which means our Enterprise customers can in turn have their own (enterprise) customers. Our cloud instances are completely white-labelled for our enterprise customers.

When an Enterprise customer (who wants to further sell to their enterprise clients) requests LEXI for a white-labelled cloud instance, we create an instance for them, map it to their dashboard URL and create a login for the Enterprise customer. This user type is called Enterprise Super Admin (ESA).

ESA (Enterprise Super Admin): 

The primary role of ESA account is Client Management and Request for White Labeled Apps.

When our Enterprise customer gets a request from their own customer for a cloud instance, they can create what we call an Enterprise Client (using the Client Management feature in the ESA account). A separate white-labelled Dashboard URL and white-labelled User portal URL is requested from the Enterprise Client and is entered in the ESA account. A unique login is created for the Enterprise Client called the Client Super Admin account (CSA). ESA can also request for White labeled apps and Installer app for the Enterprise Clients. 

Note: All corporate users (internal) of the Enterprise Client use their own Dashboard URL. The end users of the Enterprise Client (their external customers) use the User Portal URL.

Once you login to the ESA dashboard, you will find the below options:



Dashboard:

The Dashboard view shows a snapshot of all devices, users and other details in the enterprise instance. You can filter the view using client names from the drop-down filter.



Client Management:

Under Client Management, you can create a new client and view/edit all created clients under your enterprise instance.



To edit details of an already created client, click on the All Clients option under Client Management.



To configure the utilities of an enterprise client, click on the configuration icon:



To add a utility for an enterprise client, click on the utility icon:



Audit Trail:

Audit trail shows you all the logs and activities from the enterprise client instance.



You can filter the logs based on user name and activity type.


Configurator:

Under the Configurator section, you can configure your white-labelled mobile app (for end users) and the Installer app for your field technicians.



You can configure your white-labelled mobile app and Installer app following the step-by-step instructions.


Settings:

Settings option shows the utilities available for your enterprise instance. If you want to add more utilities, please reach out to us or get in touch with your sales contact / account manager.


Profile:

Under the Profile option, you can update your enterprise logo, see the enterprise super admin details and also change the theme of your dashboard to dark mode.



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