What is a Client Manager account - LEXI Cloud
LEXI follows a multi-tenant architecture, which means our Enterprise customers can in turn have their own (enterprise) customers. Our cloud instances are completely white-labelled for our enterprise customers.
Client Manager:
The primary use case for this account is to Manage the Enterprise cloud instance and provide support to the End Users (customers). The manager can see all the End User details, the user configuration and can also download logs and provide support. The Manager also maps Customer Service agents to individual End Users.
After logging into the Client Manager dashboard, you will find the below options:
Dashboard:
The Dashboard will show a snapshot view of the cloud instance. You can see the number of users, locations, Gateways and Devices in your cloud instance. You can also sort by Brand, Device Types or Protocols.
End Users:
The End Users option will show the list of end users in the client portal.
End User Details:
Under End User Details, you can check all information pertaining to that particular user. You can check how many Locations have been created by the user, if they have any Gateways linked in their account and can also download their Email and Notification logs.
Devices:
Under Devices, you can check all Location and Device details.
All Locations:
Clicking on the Locations option will show all Locations created under the cloud instance. You can sort the Locations based on Standard Gateway, LoRa Gateway or No Gateway Mode (NGM).
Location Details:
Location Details will show detailed information about a particular Location in the cloud instance. You can check the number of Devices added to the Location, Groups and Rooms created in the Location, and other details related to the Location. You can also check the Gateway Connectivity History from this section.
If your Location has a Gateway added to it, you can click on the Plug sign to open troubleshooting tools for the Gateway.
Devices:
The Devices section will show all the devices added inside the cloud instance. You can sort the devices by Type, Brands and Protocols.
To know the status of any Device, you can click on the Device title.
You can click on the setting cog in the pop-up box to check detailed information about that Device.
User Management:
Under User Management, you can assign end users to specific customer support representatives from your company. You can also remove the mapping between the customer support representatives and end users by clicking on the button next to the mapped users under Action option.
Profile:
Under the Profile option, the manager can check their details, change the time zone and switch the theme of the dashboard to dark mode.
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